AutonoMe: supporting vulnerable people towards independence


AutonoMe is a virtual support provider designed to improve the lives of vulnerable people – including care leavers, those with learning disabilities or mental health needs and those experiencing homelessness. AutonoMe enables vulnerable users to increase their independence through instructional videos accessed via the AutonoMe app which provide step-by-step instructions covering a range of independent living skills within the home. 


COVID-19 Response

During COVID-19, AutonoMe have opened use of their app to any vulnerable user for free. If you would like to refer a resident in your locality, please use the referral link here.

Please note, this does not include the broader outcomes based support . To enquire about the full package, please get in touch.


Offer Summary 

AutonoMe measures and provides real-time data on service users’ independence to support Local Authorities to make evidence-based decisions on the support needs and achievable outcomes of their learning disability population. 

As a virtual support provider AutonoMe provides:

• AutonoMe app for service users to download

• Access to more than 100 instructional videos, prompts and reminders

• Personalised outcomes plans for each service user

• Ongoing training and support for service users, staff and key partners

• Continuous data monitoring and reporting from a local AutonoMe representative 

• Feedback on service user progress and engagement 

Local Authorities are responsible for ensuring their supported populations receive the right level of support. In the current environment of reducing budgets and the need to deliver remote services, it’s more important than ever that Local Authorities are able to make evidence-based commissioning decisions that deliver the best value for money whilst limiting interactions with care staff.



• Increased independence for vulnerable users - supporting service users 24/7 to progress towards outcomes in four areas of the Care Act. 

• Targeted savings - providing Local Authorities data on the skills service users develop so they can make targeted reductions to support packages. 

• Outcomes-focused support - developing a detailed and tailored outcomes plan with each service user and monitors their usage, progress and attainment.

• Real-time data on individual progress - Local Authorities will have access to the AutonoMe dashboard displaying data on the level of their service users’ independence and progress towards their outcomes. 

• Targeted, evidence-based commissioning - data can be used as part of Local Authorities’ assessment of an individual’s independence and support needs. 

• Measurable Outcomes Framework - AutonoMe's Outcomes Framework provides a consistent method for working towards and measuring outcomes effectively which enables the cultural and commissioning shift towards outcomes-based service design.


Success stories

Devon County Council commissioned a pilot with AutonoMe with the aim of providing some support in the home through the service user’s own smart device. Furthermore, Devon wanted to explore how they could better understand their support requirements by gathering and evaluating the data obtained through the AutonoMe App.

Overall outcomes showed improved independence, a better understanding of service user support requirements and improved provider efficiency. The highlights for one service user within the year-long pilot include:

● Reduction of 2 hours in her weekly 1:1 support hours, resulting in ongoing savings of circa £1,800 per annum

● AutonoMe embedded into her daily routines with support from her support worker in just 6 weeks

● Strong partnership approach between AutonoMe and the support provider that maintained a positive impact on the service user’s progress throughout. 

● Operational managers and Social Workers using data from AutonoMe to regularly measure internal KPIs


Since the success of this pilot, Devon Council has expanded this partnership to 200 service users over the next 3 years. You can see a video case study through the following link:

Click to visit AutonoMe's website or contact us if you would like to find out more: