Covid-19 – Taxicard Update

  • By superoh

In line with the latest Government guidance, from 30th November 2021 all drivers and passengers must continue to wear face coverings, at all times, when in Taxis and Private Hire Vehicles (PHVs) to ensure your safety and comfort, unless you are exempt.

The following exemptions will continue to be applied:

  • children under the age of 11

  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability

  • where putting on, wearing or removing a face covering will cause severe distress

  • if someone is speaking or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

How will we continue to support you during the next phase of the Governments guidance

  • CityFleet continue to ensure the regular cleaning of all of our vehicles. Their professional equipment is recommended and used by NHS and customers can click on this link to view a video showing a Taxi being cleaned with this equipment                                      

  • CityFleet are working closely with their drivers and passengers to ensure they are aware of and are adhering to the changing guidelines set by Transport for London and have provided drivers with PPE and additional sanitising materials to clean their vehicles between journeys.

Collection and Delivery Service

The collection and delivery service made available during the Covid-19 pandemic will remain in the boroughs listed below only:

  • Barking & Dagenham

  • Barnet

  • Brent

  • Bromley

  • City of London

  • Croydon

  • Enfield

  • Islington

  • Kensington & Chelsea

  • Sutton

  • Tower Hamlets

If your borough is not listed, you are not eligible to use the Collection & Delivery service. This was a decision made by your borough and if you would like to discuss further please contact them directly. You can find their telephone number here:

If you are in one of the boroughs listed you can use your Taxicard for: 

  • Taxicard drivers to pick up and deliver essential supplies for you; (This collection and delivery service is to provide customers with additional support during the pandemic in accessing essential items, such as shopping, collecting a takeaway or obtaining medical supplies. It should not be used for collection and delivery of bulky items such as furniture. It could lead to a booking being cancelled if the driver arrives and the items being collected or delivered are not deemed as essential and/or are deemed unsafe too carry.)

  • Allow friends and family to travel on your behalf using your Taxicard for the same purpose

How this works:

  • Make a booking advising you want a collection of pre-bought items from a supermarket, pharmacy or takeaway etc

  • Make a booking advising you want a Taxicard driver or a nominated person to use a taxi on your behalf to purchase or collect essential items on your behalf

  • All collections have to pre-paid and an order number provided (if applicable) at the time of booking

  • You will be given a cost of the journey and you will have to pay your contribution at time of booking using a debit or credit card 

You will need to book two journeys if someone is doing a shop on your behalf. In these circumstances the driver will not wait while someone shops, and a return journey will have to be booked once the shopping has been completed.


CityFleet remains the sole contractor for Taxicard. Taxicard members will still need to contact CityFleet to arrange journeys. 

To make a booking call CityFleet on 020 7763 5001 (Option 1)

For further information contact London councils by email at: [email protected]

For TfL guidance on travelling in taxis and private hire vehicles with a face covering - please visit

For government guidance on face coverings: when to wear one, exemptions, and how to make your own - please visit