Asylum Seekers

What is the difference between an asylum seeker and a refugee?

‘Asylum seeker’ means a person who has applied for asylum under the 1951 Refugee Convention on the Status of Refugees on the grounds that they have a well-founded fear of persecution should they return to their home country.

‘Refugee’ means an asylum seeker whose claim has been successful.

Who are London’s asylum seekers and where are they?

There are currently at least 5630 asylum seekers in London. The most common countries of origin are Albania (1124), Nigeria (465), Iran (423), Pakistan (384) and Iraq (369).

Most asylum seekers are unable to pay for their own housing. They are also unable to claim benefits. They are therefore provided with housing (dispersed accommodation) by the Home Office via contracts with Serco, G4S and Clearsprings Group. Asylum dispersal accommodation in London is provided by Clearsprings Ready Homes (CRH). Under this scheme, asylum seekers are not able to choose where they live.

London has historically had relatively low numbers of asylum seekers in dispersed accommodation. This is no longer the case. In the last three years, the number has more than quadrupled: from a low of 771 in Q3 2015, to 4397 in Q1 2019. Dispersal accommodation is especially concentrated in Barking and Dagenham (734), Redbridge (640), Newham (582), Hillingdon (456), and Ealing (386).

What are London local authorities doing to support asylum seekers and newly recognised refugees?

Local authorities support asylum seekers directly or indirectly in a range of ways, from carrying out property inspections to providing adult social care. However, the most substantial area of support often arises when asylum seekers are asked to move on from Home Office provided dispersed accommodation.

Once an asylum seeker receives a decision on their asylum application, there is just 28 days until they have to leave their dispersed accommodation. This leaves little time to find alternative accommodation, obtain a National Insurance number, find work, or establish a welfare benefits claim. They also usually lack the basic requirement to gain a tenancy in the private rented sector: a deposit. Local authorities in London are therefore playing a significant role in preventing homelessness amongst newly recognised refugees, and financially supporting them to attain a tenancy.

What is the future for asylum seeker support in London?

COMPASS, the current contract for asylum accommodation and support providers, is coming to an end in 2019. London Councils has been engaging extensively with the Home Office to ensure improvements are made to service delivery in the future.

In January 2019, it was announced that the contract for providing accommodation for asylum seekers for the next 10 years, AASC (Asylum Accommodation and Support Services Contract), had been awarded to Clearsprings Ready Homes (CRH) in London. This is the current COMPASS accommodation provider in London.

There are some higher standards under the AASC contract that the old COMPASS one. CRH plans to transfer service users over to provision under the AASC requirements in London on 15 July 2019.

  • CRH are currently closing and resolving any outstanding defects in the properties, ensuring that all are at AASC standard. It is anticipated that no asylum seekers will be moved from their current properties as a result of the new contact
  • Service users are being briefed about the new contracts
  • In London, CRH has been using subcontractors to procure and manage properties. CRH are transitioning to a new business model: while still using subcontractors to provide properties, they will manage properties and relationships with service users directly, and take a greater responsibility for ensuring repairs are completed
  • Under the new AASC contract, properties are not exempt from selective licensing schemes. All relevant properties should be registered by 1 September 2019 at the latest.

A new AIRE (the Advice, Issue Reporting and Eligibility) contract has also been awarded to Migrant Help. Migrant Help have previously been providing a more limited form of advice and guidance support to asylum seekers under a separate contract with the Home Office.

Migrant Help will begin to provide services under AIRE in London from July 2019. Some asylum seekers choose to only receive subsistence payments and not accommodation support from the Home Office (1233 in London); this service is available to them too. 

The AIRE service will provide advice and guidance to service users on the asylum process and their rights, and signpost to different services. It will also provide asylum seekers with a single point of contact, independent from the accommodation providers and the Home Office, to report issues. Key features of the new support include:

  • A single point of contact. Service users will be able to contact via telephone, email and webchat. Translators will be available
  • An online hub for asylum seekers to access their records and complete applications
  • Face to face outreach support for vulnerable service users
  • More intensive move-on support after asylum seekers get a decision on their application
    • Positive decision move-one support will be provided by Reed in Partnership, who Migrant Help have subcontracted. They will refer the service users to various agencies, including a named housing officer within the relevant local authority housing team.
    • Negative decision move-on support is to be handled by Migrant Help in-house.

If local authorities have concerns that you would wish London Councils to raise over the next year, please be in touch with Mark Winterburn, Principal Policy and Project Officer mark.winterburn@londoncouncils.gov.uk