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The Assisted Transport pilot is a joint customer research project to test ways in which future users of door-to-door services might have more flexibility and choice in how they travel. It is being run by London Councils and Transport for London.
We are working with a research company, Future Thinking to improve the assisted transport services that are available in London, and randomly selecting Taxicard and Dial-a-Ride users to ask if they would like to take part.
London Councils has secured an agreement with Transport for London (TfL) to ensure funding for the Taxicard scheme is not reduced in 2018-19.
If you use a large electric wheelchair, we'd like to remind you that in order to travel safely and within the law, it must be possible to secure your wheelchair in the taxi.
Some larger electric wheelchairs cannot be secured within the legal requirements due to their size and weight. This means that you cannot use this sort of wheelchair when travelling in taxis.