What do I need to do to renew my Older Person's Freedom Pass?
If you have not changed address your renewed Older Person's Freedom Pass will automatically be posted to your home address. You should receive your renewal pass by 12th March 2021.
My address has changed since I received my last pass
If our residency checks identify that you may have moved from the address we hold for you London Councils will write to you in mid-December. You will be asked to renew your Older Person's Freedom Pass online or by post and provide proof of your address in London.
You can update your address at any time by sending one of the documents listed by email or post. Please include your previous address as this will help us to locate and update your record.
- Current council tax bill/letter/payment book
- Current council/housing association rent book/statement/letter/tenancy agreement
- Current television licence
- Residential utility bill/letter/online statement printout (we do not accept mobile phone bills) - Must be dated within the last 3 months
- HM Revenue and Customs letter - Must be dated within the last 3 months
- Department for Work and Pensions letter - Must be dated within the last 3 months
- Occupational pension letter - Must be dated within the last 3 months
Email: [email protected] or post to:
PO Box 6618
I have a Disabled Person's Freedom Pass that expires in March 2021 - what do I need to do to renew it?
There is a different process for Disabled Person's Freedom Pass renewal. If you have a Disabled Person's Freedom Pass please visit here
for more information about how to renew your pass.
Frequently Asked Questions
When will I get my new Older Person's Freedom Pass?
If you have received a letter from us, renew now and your pass will be sent out to you as long as your application is successful. You should receive your renewal pass by 12th March
. If you use the website to renew, you can login to your account at www.freedompass.org/login
. Alternatively, you can track your renewal at www.freedompass.org/tracker
How is the renewal being conducted?
If we think someone has moved, we will be writing to them in mid-December 2020 and asking them to confirm their address. However, anyone else (most pass holders), we will automatically renew their pass. All new passes will be sent out in February 2021 and should have been received by 12th March.
Someone I know has an Older Person's Freedom Pass that expires on 31 March 2021 but they haven’t received a letter. What should they do?
We will only be writing to pass holders who may have moved. If you know someone who has a pass that expires on 31 March 2021 but has not received their renewal pass by 12th March
they should email [email protected]
or call the Freedom Pass helpline on 0300 330 1433 (8am-8pm). Please note that people with a Disabled Person's Freedom Pass may be contacted directly by their local council to renew their pass.
Why do I need to renew my Older Person's Freedom Pass?
By law a Freedom Pass cannot be issued for more than five years. We are also taking this opportunity to confirm that the details we hold for you are correct.
Do I need a new photograph?
No, we already have your photograph on record so you do not need to supply a new one.
What if I share an email address with another Freedom Pass holder such as my husband/wife/partner?
For data security reasons and to reduce the risk of fraud, it is not possible to create more than one Freedom Pass account with the same email address. If you share an email address with someone who has already created an account you can either:
•Renew without using an email address
•Use a different email address to set up an account
•Send your application by post
Can I renew on the telephone or at council offices?
If you have received a letter from us, you must renew online or return the enclosed form by post (Except for people living in LB Sutton who must take their letter and pass to a local library if not renewing online).
Does every Older Person's Freedom Pass holder have to renew their pass?
No, only those whose Freedom Pass expires on 31 March 2021. Please only renew if you still require your pass.
What should I do with my existing pass?
Carry on using your existing pass until you receive your new pass. Once you have your new pass you should start using it straight away and destroy your old one. Do not return your current pass.
Will I receive confirmation that I have renewed successfully?
If we have written to you and you renew online and provide an email address, you will receive a confirmation email when we have received your renewal - check your junk mail if you haven’t received it. Otherwise, you can track the progress of your renewal on the Freedom Pass website at www.freedompass.org/tracker
The person to whom the renewal letter is addressed has died or moved to another address. What should I do?
What if my details have changed from those on the letter?
Go online to update your details. You will be asked to add proof of your change of name and/or address. Alternatively, you should complete and return the enclosed form by post*, enclosing photocopied proof of your new details. (*Except for people living in LB Sutton who must take their letter and pass to a local library if not renewing online).
I’ve lost my Freedom Pass, what should I do?
You will need to contact 0300 330 1433 to let us know that your pass is lost and to discuss its replacement.
Using your personal information
London Councils and the London Borough in which you live will be responsible for your information which they, and their agents, will use to administer the Freedom Pass scheme for customer services and for research. Your information will not be used for marketing and will only be shared with other organisation (e.g. other local authorities, Transport for London, government departments and law enforcement agencies) to provide the services or where it is legal to do so (e.g. to detect and prevent crime and protect public funds). Your information may be matched with data from other sources, including CCTV or ticket usage data.
Our full privacy statement is available on our website: www.londoncouncils.gov.uk/freedompass/Privacy_Statement , or you can request a copy by calling 0300 330 1433.