Who to contact about Taxicard

We no longer provide a face-to-face customer contact service for Taxicard customers. Please use the following alternative methods to contact us.

Contacting the right organisation with your question will save you time and money.

General enquiries: how the scheme works and the application process

Due to the current situation with coronavirus (COVID-19) we are currently providing a limited telephone service. This is a reduced service so you may experience longer than usual wait times before you get through to a member of the team.

Ways to make general enquiries

Trips taken, costs, comments and complaints

Please contact CityFleet, the contractor for this service, with the following types of questions:

  • Details of the number of trips taken and left in the current financial year
  • Journey costs 
  • Comments and complaints 

If you wish to comment or complain about the Taxicard scheme, you should initially contact CityFleet by phone, email or letter. Complaints should be address to CityFleet Network Limited.

CityFleet Customer Services:  020 7908 0271

Email: [email protected]

London Councils will receive copies of complaints and the taxi company's response.

If you are not happy with the response or feel the reply does not address your concerns, you can also contact us: [email protected]

How to comment, complain, or give positive feedback about the service

The quality of customer service that you, our Taxicard members, receive is important to us. If you believe that you have not received the level of service that is expected as part of the scheme we want to hear from you. Get more information about the different ways you can comment or complain about the service you receive and what you can expect by way of response.

London Borough telephone numbers

Barking & Dagenham 020 8227 2325

Bexley 020 3045 5100

Brent 020 8937 1234

Bromley 020 8461 7422

Camden 020 7974 5919 (opt. 4)

City of London 020 7332 1224

Croydon 020 8726 7100 (opt. 6)

Ealing 020 8825 8161

Enfield 020 8379 1000

Greenwich 020 8921 2388 (9am - 1pm)

Hackney 020 8356 6262 (opt. 4)

Hammersmith & Fulham 020 8753 6681

Haringey 020 8489 1000 (opt 4)

Harrow 020 8901 2680 (opt 3)

Havering 01708 434 343 (opt. 2)

Hillingdon 01895 556 633 (opt. 2)

Hounslow 020 8583 2000 (opt. 3)

Islington 020 7527 2864

Kensington & Chelsea 020 7361 2390

Kingston Upon Thames 020 8547 5005

Lambeth 020 7926 7777

Lewisham 020 8314 9844 (opt. 3)

Merton 020 8274 4901 (opt. 5)

Newham 020 8430 2000

Redbridge 020 8554 5000

Richmond Upon Thames 020 8831 6096

Southwark 020 7525 2146

Sutton 020 8770 6080 (opt. 3)

Tower Hamlets 020 7364 5000

Waltham Forest 020 8496 3000 (opt .2)

Wandsworth 020 8871 6000

Westminster 020 7823 4567