Who to contact about Taxicard

We no longer provide a face-to-face customer contact service for Taxicard customers. Please use the following alternative methods to contact us.

Contacting the right organisation with your question will save you time and money.

General enquiries: how the scheme works and the application process

Due to the current situation with coronavirus (COVID-19) we are currently providing a limited telephone service. This is a reduced service so you may experience longer than usual wait times before you get through to a member of the team.

Ways to make general enquiries

Trips taken, costs, comments and complaints

Please contact CityFleet, the contractor for this service, with the following types of questions:

  • Details of the number of trips taken and left in the current financial year
  • Journey costs 
  • Comments and complaints 

If you wish to comment or complain about the Taxicard scheme, you should initially contact CityFleet by phone, email or letter. Complaints should be address to CityFleet Network Limited.

CityFleet Customer Services:  020 7908 0271

Email: [email protected]

London Councils will receive copies of complaints and the taxi company's response.

If you are not happy with the response or feel the reply does not address your concerns, you can also contact us: [email protected]

How to comment, complain, or give positive feedback about the service

The quality of customer service that you, our Taxicard members, receive is important to us. If you believe that you have not received the level of service that is expected as part of the scheme we want to hear from you. Get more information about the different ways you can comment or complain about the service you receive and what you can expect by way of response.